Is your CRM management software giving you too much to work with? Are you overwhelmed with the data you've been given, even if the data itself isn't complex? Not sure where to start with the data that you have?
by Dr Will @ Iconic
If your business's processes cover everything from maintaining data consistency to creating and keeping sales reports, you know how challenging data management can be. An integrated business solution can streamline operations across departments, but this kind of system may sound too complicated to deal with on a daily basis, especially in a fast-paced retail environment. New data integration technology can manage some processes automatically, making these systems simpler and more user-friendly -- not to mention profitable in the long run.
In our previous Big Data post, we explained why Big Data is good for your club. Knowing your members is the difference between providing “what’s good enough” and giving the best service possible. Today, we’ll talk about exactly how you can gather big data with customer relationship management (CRM) tools and put that information to use through customer service skills.
If you navigate cyberspace on a daily basis, you will have likely come across a web site that claims to use "Big Data" on a daily basis. You were probably left wondering what the big deal with "Big Data" is, too; after all, only the big dogs have the resources to hog all the data they could desire. It's possible that you didn't even know what "Big Data" is in the first place.
Our final post in this series brings us to the topic of data security in restaurants, where, all too often, credit cards go missing, numbers get stored in the wrong place, or both. Not only do you have to keep a vigilant eye on how sensitive data is being handled, but also where it is stored and the strength of the storage’s security. According to Radiant Systems, the cost of a data security breach is enough to disrupt your business, with the credit card brands charging fining you anywhere from $5,000 to $50,000. It happens often enough to scare some would-be restaurant owners away from the idea. Needless to say, it pays to keep everything locked tight and out of sight.
Today, we’ll lay down the groundwork for a new blog series that will pinpoint various areas of your country club operation to streamline with technology. Instead of giving pure advice, however, we’ll begin with a few questions to help you discover any weak spots (or “pinch points” as we’d like to call them) in your assessment, and guide your search for the answer after each question.
We live in the era of fast and furious transactions, where hype is king and customer service is often lacking. The average retail customer faces frustrations at every turn — no enticing discounts to be had, service coming at a crawling pace (if at all), missing items that were promised to be held in layaway... The list goes on.
Are you enjoying some success attracting customers to your establishment? Good. You’ll need these cost-effective tips to succeed even more in a world of fast-evolving technology.
This post on the Friday before the New Year will center on resolutions some country club managers might entertain for their operation in 2014. These are inspired by various other blog posts on the Country Managers Association of America’s Back of the House blog. If you’re reading this as a country club manager and you haven’t known about the CMAA already, you owe it to your operation to learn more there.
Today, we’ll discover that the Christmas tree is more or less an iconic figure in the lives of people around the world. As people celebrate Christmas for different reasons, their tree decorations reflect their approach and views clearly. If you want to expand your Christmas-tree-decorating horizons, read on!