by Dr Will @ Iconic

Risk Management

Posted by William Bralick on Jul 9, 2015 4:08:08 PM

If you do not actively manage risk then it will actively manage you. Let's face it. You are beset by risks. Every action brings risk. Even - or especially - inaction brings risk as well.

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Topics: Retail, Process, Advice

Customize Your CRM Tracking the Right Way with Big Data

Posted by Brock Broussard on May 8, 2014 1:47:29 PM

Is your CRM management software giving you too much to work with? Are you overwhelmed with the data you've been given, even if the data itself isn't complex? Not sure where to start with the data that you have?

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Topics: Process, Advice

Managing Data with an Integrated Business Solution

Posted by Brock Broussard on Apr 9, 2014 3:50:49 PM

If your business's processes cover everything from maintaining data consistency to creating and keeping sales reports, you know how challenging data management can be. An integrated business solution can streamline operations across departments, but this kind of system may sound too complicated to deal with on a daily basis, especially in a fast-paced retail environment. New data integration technology can manage some processes automatically, making these systems simpler and more user-friendly -- not to mention profitable in the long run.

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Topics: bottleneck, country club, CRM, mobile POS, Inventory, Retail, POS, customer, big data, technology, High Technology, Advice, point of sale

Big Data and the Club Industry

Posted by Brock Broussard on Mar 17, 2014 4:42:11 AM

If you navigate cyberspace on a daily basis, you will have likely come across a web site that claims to use "Big Data" on a daily basis. You were probably left wondering what the big deal with "Big Data" is, too; after all, only the big dogs have the resources to hog all the data they could desire. It's possible that you didn't even know what "Big Data" is in the first place.

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Topics: relationships, customers, country club, Service, data storage, big data, High Technology, Advice, databases

Mobile POS and Security: Restaurants

Posted by Brock Broussard on Mar 13, 2014 4:33:52 AM

Our final post in this series brings us to the topic of data security in restaurants, where, all too often, credit cards go missing, numbers get stored in the wrong place, or both. Not only do you have to keep a vigilant eye on how sensitive data is being handled, but also where it is stored and the strength of the storage’s security. According to Radiant Systems, the cost of a data security breach is enough to disrupt your business, with the credit card brands charging fining you anywhere from $5,000 to $50,000. It happens often enough to scare some would-be restaurant owners away from the idea. Needless to say, it pays to keep everything locked tight and out of sight.

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Topics: mobile POS, Technical, Retail, Process, Advice, data security, restaurant security, identity theft protection

Identifying Your Business's Pinch Points

Posted by Brock Broussard on Mar 10, 2014 3:18:14 AM

Today, we’ll lay down the groundwork for a new blog series that will pinpoint various areas of your country club operation to streamline with technology. Instead of giving pure advice, however, we’ll begin with a few questions to help you discover any weak spots (or “pinch points” as we’d like to call them) in your assessment, and guide your search for the answer after each question.

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Topics: country club, Service, Process, technology, Advice, technology upgrade

5 Ways to Delight Your Customers

Posted by Brock Broussard on Jan 30, 2014 6:00:55 AM

We live in the era of fast and furious transactions, where hype is king and customer service is often lacking. The average retail customer faces frustrations at every turn — no enticing discounts to be had, service coming at a crawling pace (if at all), missing items that were promised to be held in layaway... The list goes on.

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Topics: relationships, customers, country club, Retail, Service, sales, Advice

3 Ways to Stay Current without Getting Pulled Under

Posted by Brock Broussard on Jan 22, 2014 7:00:33 PM

Are you enjoying some success attracting customers to your establishment? Good. You’ll need these cost-effective tips to succeed even more in a world of fast-evolving technology.

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Topics: bottleneck, Retail, POS, Service, waste, customer, technology, High Technology, Advice, point of sale

Mobile POS and Security: Retail

Posted by Amos Hunt on Jan 20, 2014 6:06:54 AM

A lot of the reaction to the Target security breach has fixated on the backwardness of the physical data storage of American credit cards. The story goes that if only banks would hurry up and get us onto the "Chip and PIN" Europay MasterCard Visa card, we'd all be safer from breaches like this. Chip and PIN cards have some security advantages over the magnetic strip, but it's not likely it would have made much difference in this case.

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Topics: security, Technical, POS, Advice, mobile, point of sale

Harmonizing Technology and Personal Service

Posted by J. Leigh Bralick on Jan 16, 2014 5:21:00 AM

High-touch and high-tech. Customers are coming to expect these two service qualities more and more in their consumer experiences, and that trend is not going to go away. On the contrary, retailers and service providers who excel in providing both highly-personalized and high-tech experiences to their customers will stand out, winning customer loyalty and getting an edge on their competition.

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Topics: business technology, CRM, Retail, high-tech, POS, Service, Process, High Technology, Advice, business software, customer service, High-touch

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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