by Dr Will @ Iconic

Had I known then what I know now ... Craft Breweries Pursuing Excellence

Posted by Will Bralick on Mar 9, 2016 12:03:39 AM

Our friends over at Microbrewr wrote a fascinating blog recently where craft breweries responded to the question: What do you wish you had known before starting your brewery?

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Topics: business technology, business management software

Yet Another Farewell 2015 Blog Post

Posted by Will Bralick on Jan 1, 2016 11:57:57 AM

Well, here it is ... the end of another year.  After a fair number of these - the exact number being kept double-ultra-tippy-top-secret - it is easy to become a bit jaded. 

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Topics: business technology, Iconic

Retail-to-Order: Retail Management with a Manufacturing Twist

Posted by Will Bralick on Jul 30, 2015 11:33:00 PM

Many small-/mid-sized retailers not only re-sell products, but also manufacture products for sale.  In many cases, these products are custom made - or customized - for the customer.  These are short production runs in manufacturing where "short" often means "1 unit". 

Think wedding cakes.

These retailers often may have both "make for stock" and "make for order" operations.  A potter, for example, may make pots for stock, a custom ceramic vase for a long-standing customer, as well as pots for distribution to various lawn-and-garden stores possibly for sale on consignment.

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Topics: business technology, business management software

Are You Ready for Chip and PIN?

Posted by Will Bralick on Jul 13, 2015 5:47:50 PM

Speaking of risk management ...

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Topics: business technology, security, point of sale

Harmonizing Technology and Personal Service

Posted by J. Leigh Bralick on Jan 16, 2014 5:21:00 AM

High-touch and high-tech. Customers are coming to expect these two service qualities more and more in their consumer experiences, and that trend is not going to go away. On the contrary, retailers and service providers who excel in providing both highly-personalized and high-tech experiences to their customers will stand out, winning customer loyalty and getting an edge on their competition.

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Topics: business technology, CRM, Retail, high-tech, POS, Service, Process, High Technology, Advice, business software, customer service, High-touch

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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