by Dr Will @ Iconic

Managing Data with an Integrated Business Solution

Posted by Brock Broussard on Apr 9, 2014 3:50:49 PM

If your business's processes cover everything from maintaining data consistency to creating and keeping sales reports, you know how challenging data management can be. An integrated business solution can streamline operations across departments, but this kind of system may sound too complicated to deal with on a daily basis, especially in a fast-paced retail environment. New data integration technology can manage some processes automatically, making these systems simpler and more user-friendly -- not to mention profitable in the long run.

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Topics: bottleneck, country club, CRM, mobile POS, Inventory, Retail, POS, customer, big data, technology, High Technology, Advice, point of sale

3 Ways to Stay Current without Getting Pulled Under

Posted by Brock Broussard on Jan 22, 2014 7:00:33 PM

Are you enjoying some success attracting customers to your establishment? Good. You’ll need these cost-effective tips to succeed even more in a world of fast-evolving technology.

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Topics: bottleneck, Retail, POS, Service, waste, customer, technology, High Technology, Advice, point of sale

Lean on the Green: Conclusion

Posted by Amos Hunt on Dec 12, 2013 1:25:23 PM

So what's been the point of this series? (In case you've missed any of these, here are the first four posts.) Hopefully, I've convinced you that the insights behind the famed Toyota Production System are not just for gigantic manufacturers. Anyone who does work (i.e., exerts mental and/or physical energy to make things different from the way they are) can benefit from a study of the muda with an intent to eliminate them. If even a country club -- which is in the business of fostering leisure and extravagance -- can operate more efficiently without destroying its essence, then so can any service or retail operation.

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Topics: Technical, waste, customer, Process, Advice

Analyzing Flow with Multiple Paths

Posted by Amos Hunt on Sep 27, 2013 4:00:18 PM

The funny thing about "the average customer" is that no such person exists. No matter how much you learn about this fantastical creature, you still know nothing about any particular person who comes into your store. If some of your customers are spending a lot of time setting up registries, others are making exchanges, and still others are just browsing, the "average customer" might be staying for 20 minutes, while all of the actual customers fall above or below that number.

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Topics: processes, flow unit, customer, Process

How Do I Measure Average Customer Visit Times?

Posted by Amos Hunt on Sep 12, 2013 7:12:36 AM

It's easy enough to find out how many customers come in and out of your location each day, or how many are present at any given time. You just count them. But what if you want to know much time the average customer spends in your store (or in a particular part of your store)? Unlike your run-of-the-mill parts or stock, you can't very well tag a customer as she enters the store, then scan the tag on the way out. For some reason human beings seem to chafe at that kind of thing. (We think it's probably because the labels leave an annoying, sticky residue on their foreheads.)

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Topics: customers, Inventory, customer, Process, time

Break Free of Bottlenecks

Posted by Amos Hunt on Sep 5, 2013 7:00:12 AM

Unlike an auto manufacturer’s standing inventory of parts, the customers in a retail operation interact with the process even when nothing is happening. You can’t look at them like stock parts, not because it’s objectively wrong to count heads, but just because they won’t stand for it. Especially when it comes to waiting. As we discussed last week, customers flowing through a bottleneck don't just wait passively. For a retailer, an overwhelmed bottleneck is not just a cap on the overall flow rate; it can actually reduce demand.

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Topics: bottleneck, customers, processes, queues, cash register, Retail, shopping, demand, customer, Process, mobile, point of sale

The Customer Experience

Posted by Melissa Drake on Dec 18, 2012 9:00:22 AM

A week or so ago I noticed my office desk was sagging...and there wasn't even hardly anything on it... Ah, the wonders of particle-board, I thought. I sighed. Then I smiled - time for a new desk! (Perhaps a real wood one this time.)

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Topics: furniture, Technical, Retail, shopping, customer, technology

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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