by Dr Will @ Iconic

SCORE Advice on Retail Management

Posted by William Bralick on Jul 16, 2015 10:57:25 AM

Some interesting Q&A for small retailers over at SCORE to help improve your retail business processes.  The first answer, in particular,  caught my eye:

In an age where so much shopping is done online, and large chain stores can offer deep discounts, what advantages can a small retailer offer his or her customers?
 
One is the ability to offer unique products. For example, many artisans cannot support the volume demands of a big store. But customer service is particularly important. A small retailer has the opportunity to build more of a personal relationship, and have a better understanding of the customer and his/her needs.
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Topics: relationships, Process, High-touch

Risk Management

Posted by William Bralick on Jul 9, 2015 4:08:08 PM

If you do not actively manage risk then it will actively manage you. Let's face it. You are beset by risks. Every action brings risk. Even - or especially - inaction brings risk as well.

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Topics: Retail, Process, Advice

Complexity

Posted by William Bralick on Jul 6, 2015 10:16:56 PM

If you ever step back in wonder and frustration at how your organization is functioning ... or failing to do so ... you should probably marvel at its complexity.

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Topics: Process

Customize Your CRM Tracking the Right Way with Big Data

Posted by Brock Broussard on May 8, 2014 1:47:29 PM

Is your CRM management software giving you too much to work with? Are you overwhelmed with the data you've been given, even if the data itself isn't complex? Not sure where to start with the data that you have?

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Topics: Process, Advice

Mobile POS and Security: Restaurants

Posted by Brock Broussard on Mar 13, 2014 4:33:52 AM

Our final post in this series brings us to the topic of data security in restaurants, where, all too often, credit cards go missing, numbers get stored in the wrong place, or both. Not only do you have to keep a vigilant eye on how sensitive data is being handled, but also where it is stored and the strength of the storage’s security. According to Radiant Systems, the cost of a data security breach is enough to disrupt your business, with the credit card brands charging fining you anywhere from $5,000 to $50,000. It happens often enough to scare some would-be restaurant owners away from the idea. Needless to say, it pays to keep everything locked tight and out of sight.

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Topics: mobile POS, Technical, Retail, Process, Advice, data security, restaurant security, identity theft protection

Identifying Your Business's Pinch Points

Posted by Brock Broussard on Mar 10, 2014 3:18:14 AM

Today, we’ll lay down the groundwork for a new blog series that will pinpoint various areas of your country club operation to streamline with technology. Instead of giving pure advice, however, we’ll begin with a few questions to help you discover any weak spots (or “pinch points” as we’d like to call them) in your assessment, and guide your search for the answer after each question.

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Topics: country club, Service, Process, technology, Advice, technology upgrade

Harmonizing Technology and Personal Service

Posted by J. Leigh Bralick on Jan 16, 2014 5:21:00 AM

High-touch and high-tech. Customers are coming to expect these two service qualities more and more in their consumer experiences, and that trend is not going to go away. On the contrary, retailers and service providers who excel in providing both highly-personalized and high-tech experiences to their customers will stand out, winning customer loyalty and getting an edge on their competition.

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Topics: business technology, CRM, Retail, high-tech, POS, Service, Process, High Technology, Advice, business software, customer service, High-touch

Top 4 Club Innovations for 2014

Posted by J. Leigh Bralick on Jan 14, 2014 1:17:45 PM

2014 is in full swing, and it looks to be a big year for club establishments throughout the country. In the news recently, ClubCorp, Inc. announced that it would be undertaking $20M in renovations for 10 of its clubs, designed to make them more appealing to the young professional demographic. Here are the top 4 innovations to keep an eye on this year, as country, city and speciality clubs look to improve the famous club experience for their members.

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Topics: 2014, country club, innovation, nextgen, club, Process, Advice

Scrap Attack

Posted by Amos Hunt on Jan 2, 2014 6:28:00 AM

There's at least one case in which pushing for maximum efficiency can actually slow down an operation. This particular instance involves a certain muda I didn't discuss in my "Lean on the Green" series: defects. If something goes wrong in your process, and you don't catch it promptly, it's going to cost you. When it comes to quality control, it's pay now or pay later. Every step in the process adds to the potential cost of a defect, and the farther along the flow unit gets before a defect is found, the more it costs to start over. This cost is especially bad if you don't catch the problem until after your flow units have passed through the bottleneck. Before that point, each of your resources has some capacity to spare, so that the extra motion won't be too taxing. But the bottleneck by definition is already operating at capacity.

Keep in mind that a flow unit can be anything that undergoes a defined process, whether it's a widget on the shelf or a customer in the store. Just as you would want to inspect materials or ingredients early in a process, you want to verify the quality of your customer's experience before they get too far in.

All of this is one more reason to identify your bottleneck, so you know where to concentrate your quality control, and also to anticipate normal attrition, lest you count your chickens before they hatch. Stay tuned for a complete demonstration of how to make these calculations.

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Topics: bottleneck, flow unit, waste, Process, Advice

Lean on the Green: Conclusion

Posted by Amos Hunt on Dec 12, 2013 1:25:23 PM

So what's been the point of this series? (In case you've missed any of these, here are the first four posts.) Hopefully, I've convinced you that the insights behind the famed Toyota Production System are not just for gigantic manufacturers. Anyone who does work (i.e., exerts mental and/or physical energy to make things different from the way they are) can benefit from a study of the muda with an intent to eliminate them. If even a country club -- which is in the business of fostering leisure and extravagance -- can operate more efficiently without destroying its essence, then so can any service or retail operation.

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Topics: Technical, waste, customer, Process, Advice

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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