by Dr Will @ Iconic

Brewery Business Process Improvement

Posted by Will Bralick on Apr 9, 2016 4:49:24 PM

You didn't start a brewery to become a corporatist weenie going on about business processes like the pointy-haired boss in Dilbert.  

But.  

When you started - or as you start - your brewery, you are starting a business.  And processes are central to what a business does in the course of its day-to-day operations.

For example, being meticulous about sanitation is crucial to producing great beer.  When cleaning a tank there is a right way (my way) and a wrong way (the highway ;-), and that is the point ... there are often many right ways to do things - but some are "more right" than others.  The "ways of doing things" are your processes.  That is not "pointy-haired" that is just reality.

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Topics: processes, craft breweries

Lean on the Green, Part 3: Overproduction

Posted by Amos Hunt on Nov 14, 2013 6:50:13 AM

Let us resume our inquiries, then, dear reader: how would the sources of waste identified by Taichi Ohno apply to a Country Club?

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Topics: processes, waste, Process, Advice

Get Lean on the Green

Posted by Amos Hunt on Nov 4, 2013 1:50:42 PM

What does producing Toyotas have in common with managing a country club? If you've heard of Taiichi Ohno, you might know that his lean manufacturing system has been an inspiration for operations managers in areas far afield from building cars. His insights extend beyond the production line to any operation whatsoever, because they reveal some of the underlying common texture of all purposeful human activity (also known as work), and foster productivity by eliminating waste in all its forms.

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Topics: processes, Inventory, Iconic, waste, Process, Advice

Finding the Bottleneck with Complex Flow

Posted by Amos Hunt on Oct 24, 2013 1:45:25 PM

In the last installment of our Operations series, we showed you how to create a process flow diagram, but we didn't show you what to do with it. The usefulness of the diagram is that it makes it easy to see which groups of customers are placing demand on each resource. This information, combined with the inherent capacity of each resource, gives you the "implied utilization" of each resource, that is, the work that each resource would do relative to its capacity, if all the flow units moved unimpeded through the system. Whichever resource has the highest implied utilization is the bottleneck.

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Topics: processes, flow unit, Process

Increase Sales Through Inventory Control

Posted by Melissa Drake on Oct 15, 2013 2:53:58 PM

Today's Tech Tuesday post will focus on how retailers can increase sales through inventory control methods. We'll be looking at an article by Rosemary Peavler for some of these methods.

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Topics: customers, processes, Inventory, Retail, shopping, technology, Advice, Tech Tuesday

Analyzing Flow with Multiple Paths

Posted by Amos Hunt on Sep 27, 2013 4:00:18 PM

The funny thing about "the average customer" is that no such person exists. No matter how much you learn about this fantastical creature, you still know nothing about any particular person who comes into your store. If some of your customers are spending a lot of time setting up registries, others are making exchanges, and still others are just browsing, the "average customer" might be staying for 20 minutes, while all of the actual customers fall above or below that number.

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Topics: processes, flow unit, customer, Process

Break Free of Bottlenecks

Posted by Amos Hunt on Sep 5, 2013 7:00:12 AM

Unlike an auto manufacturer’s standing inventory of parts, the customers in a retail operation interact with the process even when nothing is happening. You can’t look at them like stock parts, not because it’s objectively wrong to count heads, but just because they won’t stand for it. Especially when it comes to waiting. As we discussed last week, customers flowing through a bottleneck don't just wait passively. For a retailer, an overwhelmed bottleneck is not just a cap on the overall flow rate; it can actually reduce demand.

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Topics: bottleneck, customers, processes, queues, cash register, Retail, shopping, demand, customer, Process, mobile, point of sale

Glug, Glug, Glug: Bottlenecks and Antagonistic Waiting

Posted by Amos Hunt on Aug 22, 2013 4:31:07 PM

You gently tilt a bottle of wine (or soda, if you’re a teetotaler) and watch a steady, slender stream of your liquid of choice descend into your glass. That’s nice, but you want more, faster, so you turn the bottle up a little more. The stream widens (and so do your eager eyes). But it’s still not enough, so you turn the bottle on its end. Suddenly that steady stream disappears and is replaced by a bursty, messy, series of explosions. Somehow, less liquid comes out of the bottle instead of more, and half of what does come out lands on the table instead of your glass.

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Topics: relationships, bottleneck, customers, processes, flow unit, Inventory, Retail, Process

Customers Are Inventory Too!

Posted by Amos Hunt on Aug 15, 2013 7:18:29 AM

If you’re wary of operations management, the title of this post might sound like just what’s wrong with business these days: customers shouldn’t be treated like anything but people, right? Do you really want to start thinking of them as numbers? Businesses that do that are quite diabolical!

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Topics: customers, processes, flow unit, Inventory, operation management, Process

Integrating Mobile Systems Into Your Retail Sales Process

Posted by Melissa Drake on Nov 10, 2012 10:20:31 AM

I recently made a visit to a local electronics store. Even on a late Tuesday afternoon, the store was busy. Elbow room was scarce, and sales persons were even scarcer. I signed in and found a relatively out-of-the-way spot to wait. After what seemed like ages, it was finally my turn: I was approached and greeted by a sales person holding a mobile device. Awesome, I thought. I don't have to push my way up to a register to check out; I can do it here with her. The sales person asked what brought me into the store that day. I told her what I was looking for, and almost before I was finished speaking she held up her mobile device and began tapping. Tap tap. Tap.

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Topics: customers, processes, Retail, Process, sales, mobile

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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