by Dr Will @ Iconic

SCORE Advice on Retail Management

Posted by William Bralick on Jul 16, 2015 10:57:25 AM

Some interesting Q&A for small retailers over at SCORE to help improve your retail business processes.  The first answer, in particular,  caught my eye:

In an age where so much shopping is done online, and large chain stores can offer deep discounts, what advantages can a small retailer offer his or her customers?
 
One is the ability to offer unique products. For example, many artisans cannot support the volume demands of a big store. But customer service is particularly important. A small retailer has the opportunity to build more of a personal relationship, and have a better understanding of the customer and his/her needs.
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Topics: relationships, Process, High-touch

Big Data and the Club Industry

Posted by Brock Broussard on Mar 17, 2014 4:42:11 AM

If you navigate cyberspace on a daily basis, you will have likely come across a web site that claims to use "Big Data" on a daily basis. You were probably left wondering what the big deal with "Big Data" is, too; after all, only the big dogs have the resources to hog all the data they could desire. It's possible that you didn't even know what "Big Data" is in the first place.

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Topics: relationships, customers, country club, Service, data storage, big data, High Technology, Advice, databases

5 Ways to Delight Your Customers

Posted by Brock Broussard on Jan 30, 2014 6:00:55 AM

We live in the era of fast and furious transactions, where hype is king and customer service is often lacking. The average retail customer faces frustrations at every turn — no enticing discounts to be had, service coming at a crawling pace (if at all), missing items that were promised to be held in layaway... The list goes on.

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Topics: relationships, customers, country club, Retail, Service, sales, Advice

Glug, Glug, Glug: Bottlenecks and Antagonistic Waiting

Posted by Amos Hunt on Aug 22, 2013 4:31:07 PM

You gently tilt a bottle of wine (or soda, if you’re a teetotaler) and watch a steady, slender stream of your liquid of choice descend into your glass. That’s nice, but you want more, faster, so you turn the bottle up a little more. The stream widens (and so do your eager eyes). But it’s still not enough, so you turn the bottle on its end. Suddenly that steady stream disappears and is replaced by a bursty, messy, series of explosions. Somehow, less liquid comes out of the bottle instead of more, and half of what does come out lands on the table instead of your glass.

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Topics: relationships, bottleneck, customers, processes, flow unit, Inventory, Retail, Process

Unplugging for the Holidays

Posted by J. Leigh Bralick on Nov 19, 2012 10:02:58 PM

The Thanksgiving holiday is almost upon us, and every year it reminds us to unplug and make the most of our time with our friends and family.

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Topics: relationships, technology, time, holidays, Thanksgiving

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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