by Dr Will @ Iconic

5 Ways to Delight Your Customers

Posted by Brock Broussard on Jan 30, 2014 6:00:55 AM

We live in the era of fast and furious transactions, where hype is king and customer service is often lacking. The average retail customer faces frustrations at every turn — no enticing discounts to be had, service coming at a crawling pace (if at all), missing items that were promised to be held in layaway... The list goes on.

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Topics: relationships, customers, country club, Retail, Service, sales, Advice

Black Friday 2013 In Review

Posted by Melissa Drake on Dec 10, 2013 12:47:21 PM

Black Friday 2013 has come and gone. The Christian Science Monitor has an interesting article outlining the nitty gritty details of one of 2013's biggest shopping holidays (nightmares?) of the year. We have re-posted it here for your reading enjoyment!

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Topics: Black Friday, Christmas, Retail, shopping, sales, holidays

Black Friday Month

Posted by Melissa Drake on Nov 4, 2013 4:14:07 PM

November is the month of turkey, cranberry sauce, pumpkin pie, and - let's not forget - it's one of the busiest shopping months of the year. Here are 13 tech tips for streamlining your holiday shopping this year:

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Topics: Black Friday, Christmas, Iconic, Retail, shopping, sales, High Technology, holidays, Thanksgiving

How to be Iconic during the Holiday Shopping Season

Posted by Brock Broussard on Oct 24, 2013 3:05:28 PM

In lieu of the five Iconic things, places or persons we name traditionally on every other Friday, we will give five bits and pieces of advice for you, the humble retailer, to consider. Yes, even country clubs count, as some departments follow the same rhythm and flow as their bigger (and smaller) brick-and-mortar counterparts. Without further ado...

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Topics: customers, Christmas, Iconic, Retail, POS, shopping, sales, Advice, holidays, mobile, Thanksgiving

Inventory Management

Posted by Melissa Drake on Jul 18, 2013 10:05:56 AM

Today's post on inventory management is taken from an article posted on Small Business. The article focuses mainly on inventory management for retail clothing stores, but the tips and practices outlined in the article can easily be adapted to any retail environment.

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Topics: customers, Inventory, Iconic, Technical, mobile retail, Process, sales, technology, Tech Tuesday, mobile

Holiday 2012 and What We Can Learn from It

Posted by Brock Broussard on Jan 11, 2013 3:00:45 AM

There’s no denying it. On the whole, Christmas 2012 was an off-period for many retailers.

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Topics: Customer experience, Retail, POS, sales, mobile

The First Cash Register

Posted by Melissa Drake on Nov 30, 2012 5:07:34 AM

Retailers today are moving more and more towards mobile points-of-sale and away from the traditional cash register. For today's post, though, let's take a step back in time to 19th century Ohio, to the time when the first cash register was invented.

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Topics: cash register, Retail, history, sales, mobile, point of sale

Distributor Retail Operations: Showrooming

Posted by William Bralick on Nov 16, 2012 8:26:01 AM

I was surprised recently to learn that most distributors have some kind of retail operation. It makes perfect sense when we think about it. It gives the distributor's customers and potential customers the opportunity to look over the products...and look over the distributor, as well. So, many distributors have a store front where their customers - mostly retailers - can visit and inspect their offerings.

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Topics: customers, Retail, shopping, showrooming, sales

Integrating Mobile Systems Into Your Retail Sales Process

Posted by Melissa Drake on Nov 10, 2012 10:20:31 AM

I recently made a visit to a local electronics store. Even on a late Tuesday afternoon, the store was busy. Elbow room was scarce, and sales persons were even scarcer. I signed in and found a relatively out-of-the-way spot to wait. After what seemed like ages, it was finally my turn: I was approached and greeted by a sales person holding a mobile device. Awesome, I thought. I don't have to push my way up to a register to check out; I can do it here with her. The sales person asked what brought me into the store that day. I told her what I was looking for, and almost before I was finished speaking she held up her mobile device and began tapping. Tap tap. Tap.

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Topics: customers, processes, Retail, Process, sales, mobile

Iconic BMS is dedicated to helping you make your brewery Iconic ... by providing the techniques and technology to improve your operational excellence.

Your brewery is focused, as it should be, on your beer and your customers.  The "business of the brewery" is that set of activities common to all businesses that make your organization effective and efficient.  Improvements in the "business of the brewery" help you improve by freeing resources to focus on what is most important - the Customer ... and the beer!

This blog will cover more than just techniques and technology, though.  Included will be all manner of information that takes a brewery from fantastic to Iconic.

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